Fees and complaints

Mortgage adviser fees

Any adviser fee and when it becomes payable are explained at the outset. Lockhart Murphy’s published fee wording refers to a charge of up to 1% of the loan, subject to a minimum of £495. Your individual fee agreement sets out what applies to your case. Product, valuation, legal and other third-party costs are separate.

Lender commission and other services

A lender may pay commission to the firm. The applicable advice disclosures explain remuneration and the service being provided. Specialist finance, professional introductions, protection referrals and consultancy can have different arrangements; ask for the relevant written terms before proceeding. The Checkmyfile destination is identified as a partner link.

The published firm relationship

Jack Cousins is Head of Mortgages at Lockhart Murphy. Mortgage and protection advice is provided through Mortgage Force (UK) Ltd, authorised and regulated by the FCA under reference 843041. Lockhart Murphy is a trading style of Mortgage Force (UK) Ltd. The scope of regulation depends on the product and transaction.

Raise a concern with the firm

If something has gone wrong, tell Jack what happened and what you would like put right. You can email jack@lockhartmurphy.com and request the firm’s complaints procedure. For advice provided through Mortgage Force (UK) Ltd, ask for the complaint to be recorded and handled under the relevant firm procedure.

Taking a complaint further

For an eligible financial-services complaint, the firm generally has eight weeks to provide its final response. If you are unhappy with the response, or the applicable time limit has passed, you may be able to contact the Financial Ombudsman Service. Eligibility and referral deadlines apply; follow the instructions in the final response. Consultancy complaints may sit outside that scheme.

Sources: Lockhart Murphy disclosures, FCA complaints guidance and Financial Ombudsman time limits.

Website information dated 9 September 2026.