Illustrative scenario 01A missed unsecured payment
A borrower missed a payment during an administrative change. The account history and explanation need to be accurate.
Useful information for the conversation
- Credit report
- Arrears or account statements
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
Illustrative scenario 02A period of financial pressure
Several payments were missed during reduced income. Current stability and the reasons behind the difficulty need review.
Useful information for the conversation
- Arrears or account statements
- Explanation of the missed payments
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
Illustrative scenario 03A mortgage arrears history
A homeowner wants to refinance after arrears. The secured payment history requires particular care and full disclosure.
Useful information for the conversation
- Explanation of the missed payments
- Current household budget
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
Illustrative scenario 04Evidence focus: Look at the account type and recent conduct
A mortgage applicant wants to discuss mortgages after missed payments. Two points need attention: credit report; arrears or account statements. We establish which payments were missed, how often and whether the accounts are now up to date. The evidence and the decision need to be considered together rather than in isolation.
Useful information for the conversation
- Current household budget
- Credit report
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
Illustrative scenario 05Decision point: Explanation of the missed payments
A mortgage applicant has started a conversation about mortgages after missed payments, but the brief has changed. The review revisits two points: explanation of the missed payments; current household budget. The next step is agreed using the updated facts, with any unresolved questions recorded.
Useful information for the conversation
- Credit report
- Arrears or account statements
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
The wider assessment
Look at the account type and recent conduct
We establish which payments were missed, how often and whether the accounts are now up to date. Mortgage arrears usually need particularly careful assessment. A stable budget and consistent recent payments help explain the current position.
If you are struggling with repayments now, speak to the lender and seek free debt guidance before taking on further borrowing.