Initial contact
This personal website is operated by Jack Cousins. For a website privacy question, email jack@jackcousins.com. Mortgage and protection advice is provided through Mortgage Force (UK) Ltd, with Lockhart Murphy as a trading style. The applicable firm privacy information is provided for subsequent advice and case administration.
The enquiry form
When you press Send my enquiry, the information you enter is submitted to Netlify Forms so it can be delivered to Jack and retained with the website’s form submissions. Netlify processes the submission, applies spam filtering and sends an email notification. Jack uses the details to respond and consider any requested next steps. Email and WhatsApp remain optional backup routes if website delivery cannot be confirmed.
Rate Lock game and scores
Rate Lock is a free game. Game rates, approvals and property rewards are fictional. Best scores, sound preferences and any saved nickname are stored in your browser. If a shared leaderboard is available and you choose to post, your nickname and score are visible to other players; avoid using personal contact details. The callback form is separate and sends your name, phone number, chosen topic, consent, game score and campaign source to Jack through Netlify Forms. No callback request is sent just by playing.
Calculators, preferences and website measurement
Calculator inputs are processed in your browser and are not sent to Jack by this site. The theme setting is stored locally as a preference. With your permission, Google Analytics measures page use so Jack can understand which information is helpful and improve the website. Analytics storage is denied by default and advertising storage remains denied. Your analytics choice is stored locally in your browser.
Website assistant
The automated website guide matches questions with information and links from these pages. Chat messages stay in the current browser tab and are not sent to Jack or to an external AI service. Leaving or reloading the page clears the conversation. It provides general website guidance, not personal financial advice.
Hosting and external services
Netlify hosts the public website and processes form submissions, technical request information, spam checks and email notifications. Following a WhatsApp, booking, Checkmyfile partner or other external link takes you to that provider, which processes information under its own terms. A partner URL may identify that the visit came from this website. The site does not control those services.
Further advice and documents
An initial enquiry does not require identity documents, account numbers or health information. If a regulated advice relationship begins, you will receive the relevant firm disclosures and privacy information, including the use, sharing, retention and legal basis for processing case records. Consultancy is agreed under separate terms.
Your choices and rights
You can ask Jack how information you have sent is being used, request correction or make a privacy enquiry. Applicable data-protection rights depend on the circumstances, and some records may need to be retained for legal or regulatory reasons. You may raise a concern with the Information Commissioner’s Office. This website does not enrol you in marketing by sending an enquiry.
Further information: Lockhart Murphy privacy policy and ICO complaints.
Firm disclosure checked 24 September 2026. Your individual fee and service agreement must be confirmed before you proceed.