Illustrative scenario 01A new freehold home
A buyer wants appropriate building and contents cover. Rebuilding cost differs from purchase price.
Useful information for the conversation
- Property and construction details
- Rebuild estimate where needed
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
Illustrative scenario 02A leasehold flat
The managing agent arranges buildings cover. A buyer needs to understand what is included and what remains their responsibility.
Useful information for the conversation
- Rebuild estimate where needed
- Contents and valuable items
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
Illustrative scenario 03Valuable belongings or home working
A household has items or activities that may need specific disclosure and cover limits.
Useful information for the conversation
- Contents and valuable items
- Existing cover and claims history
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
Illustrative scenario 04Evidence focus: Insure the rebuilding cost and the actual contents
A household or business owner wants to discuss buildings and contents insurance. Two points need attention: property and construction details; rebuild estimate where needed. Rebuilding cost is different from a sale valuation. The evidence and the decision need to be considered together rather than in isolation.
Useful information for the conversation
- Existing cover and claims history
- Property and construction details
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
Illustrative scenario 05Decision point: Contents and valuable items
A household or business owner has started a conversation about buildings and contents insurance, but the brief has changed. The review revisits two points: contents and valuable items; existing cover and claims history. The next step is agreed using the updated facts, with any unresolved questions recorded.
Useful information for the conversation
- Property and construction details
- Rebuild estimate where needed
The aim is to identify the questions and evidence that matter before making a commitment. A short outline is enough to begin; detailed records can follow through an agreed secure route.
The wider assessment
Insure the rebuilding cost and the actual contents
Rebuilding cost is different from a sale valuation. High-value items, accidental damage, unoccupied periods and working from home may need specific attention. For a leasehold property, check what the freeholder's or managing agent's policy already covers.
Excesses, exclusions and underinsurance can affect a claim. The policy must reflect the property's use and occupancy.