Put the default in context
The account type, balance, date and whether it is settled can affect lender policy. If an entry is wrong, address it with the provider and credit agency. A clear explanation should be supported by records rather than a rewritten account of events.
How I approach the case
We begin with what you want to achieve, your timescale and any part of the case that needs explaining. I review the evidence and suitable lender routes, then explain the available options and their costs. A recommendation follows the individual assessment; an initial conversation does not commit you to an application.
Where legal, tax or other specialist advice is needed, we identify it early so the finance fits the wider transaction. Tell me about any change in employment, borrowing, deposit or property details before proceeding.
What to prepare
- Credit report showing the entry
- Account type and default date
- Settlement confirmation
- Explanation and recent account conduct
You do not need every document before saying hello. Start with a short outline; detailed or sensitive records should follow through an agreed secure route.
Lenders differ on default history and deposit requirements. Settling a default does not immediately remove it from the report.
Your questions, answered
How do you explain income that is not a regular salary?
The starting point is a clear account of where the money comes from, how often it is received and whether it is expected to continue. Depending on the circumstances, that may involve accounts, contracts, tax records or a history of variable pay. The evidence must support the figures used.
Can we look at the case before choosing a lender?
Yes. We first identify the income, credit or ownership issue that needs explaining, then assess suitable routes. Tell me about earlier applications and the reasons given for a decline, if known. Repeated applications without understanding the issue can leave the important question unresolved.
What makes a useful initial summary?
Outline the property, borrowing required, deposit source and timing. Add a short explanation of the part that is unusual: for example, company profits, a short contract history or a recent change in circumstances. Detailed records can follow through an agreed secure route.
Further reading: MoneyHelper: mortgages and homebuying. Content reviewed 9 September 2026. General information; availability depends on the individual case.