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A first home. A clear next step.

Where are you
on your journey?

You don’t need all the answers. Choose a stop, see what comes next, and take it from there.

What stage are you at? ↓
Puppet Jack handing the keys to a couple outside their first home
The first-home line

Your journey to your first home

From your first questions to your front-door keys — explore each stop with Jack.

With you, stop by stop

Stop 1 of 10

First home · All stopsFollow the line → then ←
  1. Start with your deposit, likely borrowing and a monthly payment you feel comfortable with.

    More about this stop

    Budget for legal fees, surveys, moving costs, any applicable property tax and ongoing household bills. Jack can help you explore your mortgage budget.

    Explore this stage ↗
  2. Gather your paperwork and understand your credit history.

    More about this stop

    Documents commonly include ID, income evidence, bank statements and evidence of your deposit. Requirements depend on your circumstances and lender.

    Explore this stage ↗
  3. Find out what a lender may be willing to lend.

    More about this stop

    An agreement in principle can support your house hunting, but it is not a mortgage offer or a guarantee of approval.

    Explore this stage ↗
  4. View properties, ask questions and make an offer within your budget.

    More about this stop

    Think about the property’s condition, ongoing costs and whether it suits your plans. In England and Wales, an accepted offer is usually subject to contract.

    Explore this stage ↗
  5. Instruct your solicitor or conveyancer and progress your full mortgage application.

    More about this stop

    Jack helps with the mortgage recommendation and application. Your legal representative starts the purchase paperwork. These activities can happen alongside each other.

    Explore this stage ↗
  6. The lender arranges its valuation while legal checks progress.

    More about this stop

    Consider arranging your own survey to assess the property’s condition. A lender’s valuation is not a substitute for a survey. Your conveyancer handles searches and enquiries.

    Explore this stage ↗
  7. Your lender issues a formal offer setting out the mortgage terms.

    More about this stop

    Review the offer, its conditions and expiry date with Jack. Legal work may still be continuing, and any outstanding requirements must be addressed.

    Explore this stage ↗
  8. Your conveyancer confirms the legal work, documents and funds are ready.

    More about this stop

    Confirm the required deposit and costs, agree the completion date and check buildings insurance arrangements with your conveyancer. Discuss suitable life cover, critical illness cover and income protection with Jack before this stage where possible; these are separate from buildings insurance.

    Explore this stage ↗
  9. Your purchase becomes legally binding.

    More about this stop

    Your conveyancer handles the exchange and confirms the agreed completion date. Prepare for your move.

    Explore this stage ↗
  10. Completion day — the purchase funds are transferred and your keys are released.

    More about this stop

    Once completion is confirmed, you can move in. Take meter readings, update your address and enjoy your new home.

    Explore this stage ↗
Stop 1 of 10

What can I afford?

Start with your deposit, likely borrowing and a monthly payment you feel comfortable with.

More about this stop

Budget for legal fees, surveys, moving costs, any applicable property tax and ongoing household bills. Jack can help you explore your mortgage budget.

Explore this stage ↗

An educational guide — not a live mortgage application tracker.

A typical purchase journey in England and Wales. Some stages overlap, and the order and timing can vary.

Your next stop

Not sure which stop you’re at?
Let’s work out your next step.